Privacy Policy

ALKAARTISANALS (“ALKAARTISANALS”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use alkaartisanals.com (the “Website”), create an account, place an order, contact us, or otherwise interact with ALKAARTISANALS.

ALKAARTISANALS is a proprietorship based in India.

Email: hello@alkaartisanals.com

By using our Website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information you provide to us

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping/delivery address
• Account login information
• Order and purchase information
• Information you provide when contacting customer support
• Information you voluntarily provide in reviews, feedback or other communications

Payment information

Payments made through the Website may be processed through third-party payment service providers, including Razorpay.

Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and applicable security requirements.

We do not ask you to send complete payment card details to us by email, social media, chat or any other informal communication channel.

Automatically collected information

When you visit our Website, certain technical information may be collected automatically, which may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring pages or websites
• General Website usage information
• Other technical information necessary for security, analytics and Website functionality

2. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

• To create and manage your ALKAARTISANALS account
• To process and fulfil orders
• To process payments
• To arrange delivery of your purchases
• To communicate with you about your orders
• To provide customer support
• To respond to enquiries and requests
• To maintain and improve the Website
• To understand how customers use our Website
• To prevent fraud, misuse and unauthorised activity
• To maintain the security of our Website and systems
• To comply with applicable legal, regulatory, tax and accounting requirements
• To send marketing or promotional communications where permitted and, where required, with your consent
• For other purposes that are reasonably connected with the purposes described above

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

3. ACCOUNT INFORMATION

You may create an account on our Website.

If you create an account, we may use your information to maintain your account, provide access to account features, display your order history and facilitate future purchases.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without your permission.

You may request assistance with your account by contacting us at hello@alkaartisanals.com.

4. ORDER AND DELIVERY INFORMATION

When you place an order, we use the information necessary to process and fulfil that order.

This may include sharing relevant information with payment processors, courier companies, logistics providers and other service providers involved in fulfilling your purchase.

For domestic deliveries, this may include our shipping/logistics partners, including Shree Maruti Courier.

For international deliveries, relevant information may be shared with the courier, logistics provider, customs authorities and other parties where necessary to facilitate international delivery and customs clearance.

We only intend to share information reasonably necessary for these purposes.

5. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may use your email address or other contact information to send you information about:

• New collections
• Product launches
• Special releases
• ALKAARTISANALS news
• Events
• Promotions and other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us at hello@alkaartisanals.com.

Even if you opt out of marketing communications, we may continue to send essential transactional communications, such as order confirmations, shipping updates or important information relating to your account or purchase.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember information, maintain functionality and understand how visitors use the website.

We may use cookies or similar technologies for purposes such as:

• Keeping the Website functioning properly
• Maintaining your shopping session
• Remembering preferences
• Understanding Website traffic and usage
• Improving Website performance
• Security and fraud prevention
• Marketing and advertising, where applicable

Some cookies may be placed by third-party service providers whose services are integrated into our Website.

Where applicable, you may control or disable cookies through your browser or through available cookie-management tools. Disabling certain cookies may affect the functionality of the Website.

7. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate and support our business.

These may include providers involved in:

• Payment processing
• Website hosting and infrastructure
• Website analytics
• Email and communications
• Order fulfilment
• Shipping and logistics
• Customer support
• Fraud prevention and security
• Other technical or operational services

These providers may process personal information on our behalf where necessary to provide their services.

We expect service providers handling personal information for ALKAARTISANALS to maintain appropriate safeguards and use information only for legitimate purposes connected with the services they provide.

8. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information as a standalone product.

We may disclose personal information where reasonably necessary:

• To process and fulfil your order
• To process payments
• To arrange delivery
• To provide customer support
• To operate and maintain our Website
• To protect the security of our business and customers
• To detect or prevent fraud or unlawful activity
• To comply with applicable laws, regulations, legal processes or governmental requests
• In connection with a business transfer, restructuring, sale or other transaction involving ALKAARTISANALS, where legally permitted

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

9. INTERNATIONAL DATA TRANSFERS

ALKAARTISANALS is based in India.

Depending on the services we use and where our customers are located, personal information may be processed, stored or transferred between India and other countries.

For example, information relating to an international order may need to be shared with payment providers, technology providers, logistics providers, courier companies or customs authorities located outside India.

Where personal information is transferred internationally, we seek to do so in accordance with applicable data protection requirements and using appropriate safeguards where required.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our products and services
• Maintaining customer accounts
• Processing and maintaining records of transactions
• Customer service
• Accounting and tax requirements
• Resolving disputes
• Preventing fraud and misuse
• Complying with legal and regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal or regulatory retention requirements.

11. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

If you believe that your personal information or account has been compromised, please contact us promptly at hello@alkaartisanals.com.

12. YOUR PRIVACY RIGHTS

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include:

• Requesting information about how your personal data is processed
• Requesting access to personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where permitted
• Withdrawing consent where processing is based on consent
• Requesting cessation or restriction of certain processing where applicable
• Opting out of marketing communications
• Raising a complaint regarding the handling of your personal information

Some rights may be subject to legal or regulatory limitations.

To exercise a privacy-related request, contact us at hello@alkaartisanals.com.

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorised access.

13. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not directed specifically at children.

We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at hello@alkaartisanals.com.

14. INTERNATIONAL CUSTOMERS

ALKAARTISANALS is an India-based business and our primary operations are conducted from India.

Customers located outside India may purchase products from us where international ordering and delivery are available.

When you purchase from outside India, your information may be processed in India and may also be shared with relevant payment, logistics, courier, customs and technology providers as necessary to fulfil your order.

Where additional privacy rights apply to you under the laws of the country or region from which you access our services, those rights may apply to the extent required by applicable law.

15. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

17. CONTACT US

Email: hello@alkaartisanals.com

We will make reasonable efforts to respond to privacy-related enquiries within the timeframe required by applicable law.