At ALKAARTISANALS (“ALKAARTISANALS”, “we”, “us” or “our”), we carefully prepare and package every order before it leaves our studio in Indore, India.

This Shipping Policy explains how we process and deliver orders placed through alkaartisanals.com.

1. WHERE WE SHIP

We currently offer shipping within India and to selected international destinations.

International shipping availability may vary depending on the destination, courier availability, customs requirements, import restrictions and other logistical considerations.

2. ORDER PROCESSING

Orders are generally processed and prepared for dispatch within 2–5 business days after successful payment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During launches, sales, festive periods or periods of unusually high order volume, processing may take longer.

3. DOMESTIC SHIPPING — INDIA

Domestic orders are shipped using our logistics and courier partners, including Shree Maruti Courier, or another suitable courier service where required.

The estimated delivery time within India is generally 3–7 business days after dispatch, depending on the destination.

The delivery estimate is not a guaranteed delivery date.

4. INTERNATIONAL SHIPPING

We offer international shipping to selected destinations.

International orders are shipped from India using an appropriate courier or logistics provider based on the destination, service availability, shipping cost and other operational considerations.

International delivery times vary by destination and courier.

As a general estimate, international orders may take approximately 7–15 business days after dispatch, although some destinations may take longer.

The delivery period may be affected by customs clearance, import procedures, local courier operations, weather, public holidays, customs inspections, incorrect or incomplete address information, remote delivery locations, airline or transportation disruptions and other circumstances outside our reasonable control.

5. SHIPPING CHARGES

Shipping charges are calculated based on factors including destination, package weight, dimensions, shipping service and applicable courier rates.

The applicable shipping charge will be displayed at checkout where available.

6. CUSTOMS DUTIES, IMPORT TAXES AND OTHER CHARGES

International orders may be subject to customs duties, import taxes, VAT/GST, customs clearance fees, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customs duties, import taxes and destination-country charges are the responsibility of the customer.

ALKAARTISANALS does not control the amount or timing of such charges.

7. CUSTOMS DECLARATIONS

International shipments may require customs declarations and documentation.

We will provide accurate shipment information and declarations based on the order and applicable export requirements.

Customers agree to provide accurate information required for international delivery.

We will not intentionally misdeclare the contents or value of an order or mark a commercial shipment as a gift to avoid applicable customs duties or taxes.

8. CUSTOMER RESPONSIBILITY FOR INTERNATIONAL IMPORTATION

When placing an international order, you acknowledge that you are purchasing goods being shipped from India into your destination country.

You are responsible for ensuring that the products you order can legally be imported into your country.

You are also responsible for providing accurate and complete delivery information.

If an order is delayed, refused, held or returned because of incorrect information, refusal to pay applicable customs duties or taxes, failure to provide information requested by customs, destination-country import restrictions, or unavailability to receive the shipment, additional shipping or return charges may arise.

9. TRACKING

Where tracking is available, we will provide the relevant tracking information after the order has been dispatched.

Once a shipment has been handed over to the courier, tracking updates may take some time to appear.

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

This should include, where applicable, full name, house/building number, street, apartment/unit number, city, state/province/region, postal or ZIP code, country and a valid telephone number where required by the courier.

If you notify us of an address error before dispatch, we will make reasonable efforts to correct it.

Once an order has been dispatched, we may not be able to change the delivery address.

11. FAILED DELIVERY

A delivery may fail because of an incorrect or incomplete address, recipient unavailability, refusal to accept the shipment, failure to pay applicable customs charges, failure to provide information required for customs clearance, local delivery restrictions or other circumstances attributable to the recipient.

If a shipment is returned to ALKAARTISANALS because of such circumstances, we will contact the customer where reasonably possible.

12. LOST OR DAMAGED SHIPMENTS

If your order appears to have been lost, significantly delayed or damaged during transit, please contact us at hello@alkaartisanals.com as soon as reasonably possible after becoming aware of the issue.

Please provide your order number, name, tracking information and photographs of the package and product if the package or product arrived damaged.

We may need to contact the relevant courier or logistics provider to investigate the shipment.

13. PACKAGING

We take reasonable care to package products so that they are protected during transit.

Packaging methods may vary depending on the product, destination and courier requirements.

14. SPLIT OR PARTIAL SHIPMENTS

In certain circumstances, an order containing multiple products may be shipped in separate packages.

If this occurs, we will make reasonable efforts to communicate the relevant shipment information to you.

15. DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

ALKAARTISANALS is not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, courier disruptions, natural disasters, severe weather, strikes, government restrictions, public holidays, transportation disruptions, incorrect delivery information, customs inspections or other events beyond our reasonable control.

16. INTERNATIONAL CUSTOMS AND RETURNED SHIPMENTS

If an international shipment cannot be delivered and is returned to ALKAARTISANALS, we will assess the circumstances of the return.

Where the return occurs because of an incorrect address, refusal to accept the shipment, failure to pay applicable import charges or failure to complete customs requirements, any reasonable costs incurred by ALKAARTISANALS in connection with the return may be recoverable from the customer, subject to applicable law.

17. PROHIBITED OR RESTRICTED DESTINATIONS

ALKAARTISANALS may refuse to ship an order where we reasonably believe that shipment would violate applicable law, customs requirements, courier restrictions or other regulatory requirements.

18. CONTACT US

Email: hello@alkaartisanals.com

At ALKAARTISANALS (“ALKAARTISANALS”, “we”, “us” or “our”), we create garments using carefully selected vintage, limited and traditional Indian textiles.

Because many of our pieces are made in limited quantities and may feature vintage or pre-existing textiles, we encourage you to carefully review the product description, measurements, photographs and care information before placing your order.

This Returns & Refunds Policy explains our policy for cancellations, returns, exchanges and refunds for purchases made through alkaartisanals.com.

Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights that apply to you under applicable law.

1. CANCELLATION OF ORDERS

If you wish to cancel an order, please contact us at hello@alkaartisanals.com as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to the applicable return provisions of this Policy and any mandatory rights applicable to the customer.

2. RETURNS FOR CHANGE OF MIND

Unless a mandatory consumer right applies, ALKAARTISANALS does not offer returns solely because a customer has changed their mind, selected the wrong size, changed their preference or no longer wishes to keep the product.

Because many ALKAARTISANALS pieces are made in limited quantities using vintage or carefully sourced textiles, we encourage customers to review product measurements, fit information, photographs, fabric information, product descriptions and care instructions before placing an order.

3. RETURNS FOR INCORRECT, DAMAGED OR DEFECTIVE PRODUCTS

If you receive the wrong product, the wrong size due to an error on our part, a product that is materially different from the product ordered, a product that arrives damaged, or a product with a manufacturing defect, please contact us at hello@alkaartisanals.com as soon as reasonably possible.

Please include your order number, name, a description of the issue and clear photographs or videos showing the issue where appropriate.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, partial refund or another appropriate remedy.

4. VINTAGE TEXTILES AND NATURAL VARIATIONS

ALKAARTISANALS works with vintage, limited and traditional Indian textiles.

Variations in colour, texture, weave, print, embroidery, fading, stitching, pattern placement and other characteristics may occur naturally as a result of the textile's age, history, production method or handcrafted nature.

Where such characteristics are disclosed or reasonably apparent from the product description and photographs, they are considered part of the individual character of the garment and are not necessarily defects.

5. DAMAGE CAUSED AFTER DELIVERY

A product may not be eligible for a return or refund where the issue has resulted from misuse, improper care, alteration, accidental damage or failure to follow the care instructions provided with the product.

Examples may include damage resulting from incorrect washing, unsuitable detergents, bleaching, excessive heat, tumble drying where not recommended, improper ironing, alteration or modification, accidental damage, or normal wear and tear.

This does not affect any mandatory consumer rights that cannot legally be excluded.

6. RETURN REQUEST PERIOD

For voluntary returns offered by ALKAARTISANALS, the applicable return period will be stated on the relevant product page or communicated to the customer.

For defective, damaged, incorrect or materially misdescribed products, customers should contact us as soon as reasonably possible after receiving the order.

Where a specific statutory return, withdrawal or consumer-guarantee period applies to your purchase, that statutory period will apply regardless of any shorter period stated for voluntary returns.

7. RETURN AUTHORISATION

Please do not send an item back to ALKAARTISANALS without contacting us first.

To initiate a return, contact hello@alkaartisanals.com with your order number and details of the reason for the return.

If the return is approved, we will provide the relevant return instructions.

8. CONDITION OF RETURNED PRODUCTS

Where a return is permitted under this Policy, the product should generally be returned in its original condition, unworn, unwashed, unaltered, with original tags and labels attached where applicable, and with original packaging where reasonably possible.

Customers may inspect a garment to the extent reasonably necessary to determine its size, appearance and suitability.

A product may be subject to a reduction in refund where permitted by applicable law if it has been handled beyond what is reasonably necessary to inspect it and that handling has caused a reduction in value.

9. EXCHANGES

We may offer exchanges for eligible products where the requested replacement is available.

Because many ALKAARTISANALS products are produced in limited quantities, we cannot guarantee that the same product, textile, colour or size will remain available.

10. SALE, DISCOUNTED AND LIMITED-EDITION PRODUCTS

Unless otherwise stated, discounted or sale products are subject to the same statutory consumer protections as full-price products.

A sale or promotional price does not remove mandatory consumer rights relating to defective, incorrect or materially misdescribed products.

11. REFUNDS

Where a refund is approved, we will generally issue the refund to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

Where applicable law requires a refund to be issued within a specific period, we will comply with that requirement.

12. SHIPPING COSTS ON RETURNS

Where a return is due to an error by ALKAARTISANALS, a defective product, a materially incorrect product or another circumstance for which ALKAARTISANALS is responsible, ALKAARTISANALS will assess and, where appropriate, cover reasonable return shipping costs in accordance with applicable law.

For voluntary change-of-mind returns, where such returns are offered by ALKAARTISANALS, the customer may be responsible for return shipping costs unless otherwise stated.

13. INTERNATIONAL RETURNS

International customers may be required to return products to India where a return is approved.

The customer may be responsible for international return shipping costs where the return is voluntary and applicable law permits this.

Where ALKAARTISANALS is responsible for the return because the wrong, defective or materially misdescribed product was supplied, we will work with the customer to determine the appropriate return and refund arrangement.

Customers should not send international returns without first contacting hello@alkaartisanals.com.

14. CUSTOMS DUTIES AND TAXES ON REFUNDS

For international orders, customs duties, import taxes, VAT/GST and other destination-country charges may be collected separately from the purchase price.

Where a customer is entitled to a refund of the product price, the refund of customs duties, import taxes or other destination-country charges is generally subject to the rules and procedures of the relevant customs or tax authority.

ALKAARTISANALS cannot guarantee reimbursement of charges imposed directly by a destination country's authorities or third parties.

15. EU / EEA CUSTOMERS

Where ALKAARTISANALS's sale to a customer in the European Union or European Economic Area is subject to mandatory consumer protection laws, those laws will apply.

This may include a statutory 14-day right of withdrawal for qualifying online purchases, subject to applicable exemptions, as well as statutory remedies for goods that are faulty or do not conform to the contract.

Where a statutory right of withdrawal applies, ALKAARTISANALS will provide the customer with the information and refund required by applicable law.

16. AUSTRALIAN CUSTOMERS

Where Australian Consumer Law applies to a purchase, customers retain the consumer guarantees and remedies provided by that law.

These rights may include repair, replacement, refund or other remedies depending on the nature and seriousness of the problem.

Nothing in this Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.

17. OTHER INTERNATIONAL CUSTOMERS

Customers outside India may have mandatory consumer rights under the laws of their country or region.

Where such mandatory rights apply to an ALKAARTISANALS purchase, ALKAARTISANALS will comply with those rights to the extent required by applicable law.

18. REFUNDS FOR CANCELLED OR UNFULFILLED ORDERS

If ALKAARTISANALS cancels an order because we are unable to fulfil it, the product becomes unavailable, a material error has occurred, or another circumstance requires cancellation, we will arrange an appropriate refund of amounts paid for the cancelled order.

19. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate returns and refund requests where we reasonably suspect fraud, abuse, repeated misuse of the returns process or other unlawful activity.

This does not affect legitimate consumer rights or remedies available under applicable law.

20. CONTACT US

Email: hello@alkaartisanals.com