Terms & Conditions

Welcome to ALKAARTISANALS (“ALKAARTISANALS”, “we”, “us” or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of alkaartisanals.com (the “Website”) and your purchase of products from ALKAARTISANALS.

By accessing the Website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

ALKAARTISANALS is a proprietorship based in India.

Email: hello@alkaartisanals.com

1. USE OF THE WEBSITE

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorised access to the Website, its systems or another customer's account;
• Interfere with the operation or security of the Website;
• Copy, reproduce, modify or distribute Website content without our permission;
• Use automated systems or methods to access, scrape or collect Website content without our permission;
• Use the Website in a manner that could damage, disable or impair its operation.

We reserve the right to suspend or restrict access to the Website where we reasonably believe that these Terms have been violated or where necessary to protect the Website, our business or other users.

2. ELIGIBILITY AND ACCOUNTS

You may browse the Website without creating an account.

Certain features, including placing orders or accessing order history, may require you to create an account.

When creating an account, you agree to provide accurate and current information and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

If you believe that your account has been accessed without your permission, please contact us at hello@alkaartisanals.com.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on the Website are accurate.

However, because ALKAARTISANALS works with vintage, limited and individually sourced textiles, variations in colour, texture, weave, pattern, finish and appearance may occur.

Such variations may be inherent characteristics of the textile and craftsmanship and should not necessarily be considered defects.

Product photographs may also appear slightly different depending on your device, display settings and lighting conditions.

4. VINTAGE AND HANDCRAFTED TEXTILES

Many ALKAARTISANALS products are made using vintage, pre-existing or limited textiles.

As a result, individual pieces may contain natural variations, irregularities, signs of age or other characteristics associated with the history and nature of the textile.

Where relevant, we will endeavour to identify significant characteristics or imperfections in the product description.

By purchasing a product made from vintage or limited textiles, you acknowledge that each piece may have characteristics that contribute to its individuality.

5. PRODUCT AVAILABILITY

Our products may be produced in limited quantities.

We do not guarantee that a particular product, size, colour, textile or design will remain available.

Products displayed on the Website may sell out without notice.

We reserve the right to discontinue products or modify product availability at any time.

6. PRICING

All product prices displayed on the Website are stated in the currency indicated at checkout or on the relevant Website page.

We reserve the right to change prices at any time.

A price change will not affect an order that has already been accepted by ALKAARTISANALS, except where an obvious pricing error has occurred.

Unless expressly stated otherwise, product prices do not necessarily include applicable customs duties, import taxes, local taxes or other charges that may arise when an order is shipped internationally.

7. ORDERS

Placing an order through the Website constitutes an offer to purchase the selected products.

After you place an order, we may send an acknowledgement confirming that we have received your order.

An order is considered accepted by ALKAARTISANALS when we confirm acceptance of the order or otherwise begin processing it for fulfilment.

We reserve the right to refuse or cancel an order in circumstances including:

• The product is unavailable;
• There is an obvious pricing or product
• description error;
• We are unable to verify payment;
• We reasonably suspect fraudulent or unauthorised activity;
• The order cannot be delivered to the specified destination;
• There has been an error in the order or customer information; or
• Cancellation is otherwise necessary for legal, operational or security reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

8. PAYMENT

Payments made through the Website are processed through third-party payment service providers, including Razorpay.

You agree to provide accurate and complete payment and billing information.

We do not guarantee the availability of any particular payment method at all times.

If a payment is declined, reversed or otherwise unsuccessful, we may cancel or suspend the relevant order until payment is successfully completed.

9. SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy, which forms part of these Terms.

Delivery estimates provided on the Website are estimates only and may be affected by factors outside our reasonable control.

For international orders, additional customs duties, import taxes, clearance fees or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, such charges may be payable by the customer.

10. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in our Returns & Refunds Policy is intended to exclude or restrict any mandatory consumer rights that apply to you under applicable law.

11. INTERNATIONAL ORDERS

ALKAARTISANALS is based in India and may accept orders for delivery to selected international destinations.

When placing an international order, you are responsible for providing accurate recipient and delivery information.

International shipments may be subject to customs procedures, import duties, taxes, restrictions or other requirements imposed by the destination country.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

12. INTELLECTUAL PROPERTY

All content appearing on the Website, including ALKAARTISANALS's name and branding, logos, wordmarks, product photographs, product descriptions, graphics, illustrations, Website design, text, videos and other original materials, is owned by or licensed to ALKAARTISANALS and is protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit our content without our prior written permission.

13. USER CONTENT AND REVIEWS

If the Website allows you to submit reviews, comments, photographs or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you grant ALKAARTISANALS a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with operating, promoting and marketing ALKAARTISANALS, subject to applicable law.

14. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to keep information on the Website accurate and up to date.

However, errors, omissions or inaccuracies may occasionally occur.

We reserve the right to correct errors, update information and modify Website content at any time without prior notice.

15. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party services.

These may include payment providers, shipping providers, social media platforms, analytics services and other third-party technologies.

Third-party services may operate under their own terms and policies.

16. PROMOTIONS AND DISCOUNTS

From time to time, ALKAARTISANALS may offer promotional codes, discounts or other promotional campaigns.

Each promotion may be subject to additional terms, including eligibility requirements, validity periods, product exclusions or usage limits.

17. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly but do not guarantee that it will always be uninterrupted, error-free or available.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ALKAARTISANALS shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Website or purchase of products from us.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

19. EVENTS BEYOND OUR CONTROL

We will not be responsible for delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, government restrictions, strikes, epidemics or pandemics, Internet or telecommunications failures, courier or logistics disruptions, customs delays, or other events beyond our reasonable control.

20. SUSPENSION OR TERMINATION

We may suspend or terminate your access to your account or the Website where we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, misused the Website, attempted to compromise Website security, or otherwise acted in a manner that may harm ALKAARTISANALS or other users.

21. GOVERNING LAW

These Terms are governed by the laws of India, unless mandatory laws applicable to a customer require otherwise.

Subject to applicable law, disputes relating to these Terms or purchases from ALKAARTISANALS shall be subject to the jurisdiction of the courts of Indore, Madhya Pradesh, India.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, constitute the principal terms governing your use of the Website and your purchases from ALKAARTISANALS.

25. CONTACT US

Email: hello@alkaartisanals.com